We're in the business of happy. Our fudge and chocolates and gifts ... they are feel good and fun. You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always. 100% of the time. If you don't love your purchase, we're sorry. Please call us at 607-331-4276 or email firstname.lastname@example.org and we'll fix it.